IIMAK Employee Spotlight

25 January 2021

What Makes IIMAK Home for Account Manager John Mancuso

John Mancuso - IIMAK Employee Spotlight

We can likely all agree that joining a new company during a global pandemic seems pretty scary, however, our newest Account Manager, John Mancuso, feels the complete opposite. John joined our team just 3 months ago and was excited to be part of the IIMAK family! He dove in headfirst with our customers and has been doing an exceptional job at taking care of their thermal transfer needs.

With John being new to the IIMAK team, we wanted to take some extra time with him to learn more about his industry experience and understand what life outside of IIMAK is like for him!

Looking into the Thermal Transfer World

Question: Compared to other places you have worked, what makes IIMAK different?

Answer: IIMAK is one whose policies make it possible for employees to easily balance family and work.

Question: What is the best part of your job at IIMAK?

Answer: Winning the opportunities based on skill and respect, not just price. The win is what keeps my job exciting!

Question: If you didn’t live in Buffalo, where would you live and why?

Answer: I truly love buffalo, but my dream is to retire in sunny Florida. I can deal with hurricanes WAY better than I deal with snow.

Question: How do you define success?

Answer: I feel that success equals happiness in my world. It’s a journey that I work to achieve daily in both my personal and professional life.

Question: What’s one thing that you’ve learned at IIMAK that has helped you and why?

Answer: IIMAK utilizes the best technology that gives me the ability to create reports for my customers based on trends! Having the time to learn my customers needs and better manage them really makes the world of a difference.

IIMAK Thermal Transfer Ribbons

Question: What did you want to be when you grew up?

Answer: Just like any young boy, I wanted to be a fireman!

Question: What are your hobbies outside of IIMAK?

Answer: I’m an avid golfer, but also enjoy biking and cooking.

Question: Who inspired you to have the career you have today and why?

Answer: Two people inspired me.

  1. Harvey Mackay – Businessman, Syndicated Columnist & author of a number of books
  2. Zig Ziglar – Author, Salesman & motivational speaker

I had the pleasure of meeting both of them and they completely changed the way I not only approached my job but how I handled adverse situations in life.

Question: What advice do you have for younger generations looking to pursue a career in what you do?

Answer: the best advice I can give the younger generation is to stop outsourcing your thinking. Be authentic. Pickup the phone and build your relationships thorough conversation and a genuine understanding of the person on the other side.

Thermal Transfer Ribbon Experts at Your Fingertips!

With 32 years of experience it’s clear that John is not slowing down. His grasp of IIMAKs thermal transfer ribbons and other products and service offerings is attributing to building a solid foundation with his customers and his team. You can connect with John on Linkedin at any time, reach out to him with any thermal transfer questions, or strike up a conversation about golf, Zig Ziglar, or anything else John enjoys!